The Membership Manager is the primary representative of the Museum’s membership program and must enjoy working with the public. The Membership Manager is responsible for overseeing the entirety of the Membership program, including reporting and analysis, strategy and traffic management for membership efforts, and overall data management. The Membership Manager supervises the part-time Membership Associate(s) to ensure accurate and timely fulfillment of gift processing, acknowledgements, and member requests.

Duties and Responsibilities

• Membership program management —Implements best strategies in stewardship, renewal and upgrading of current members; acquiring new members and visitor conversion; increasing annual fund gifts from members. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommends, designs, and implements changes to improve effectiveness and efficiency.
• Member stewardship and cultivation—Serves as primary representative of Membership program on a daily basis, and at all Membership events, including exhibition openings, museum programs, and members-only events. Leads cultivation and engagement of The Phillips Contemporaries by building relationships with individuals, guiding steering committees, and organizing events and partnerships.
• Direct response traffic management—Develops and directs strategies driving integrated mail, on-line and telephone campaigns to acquire, upgrade, and renew members and donors. Maintains schedule of solicitations and cultivations, including timely delivery of strategy, creative, and data files.
• Reporting and data analysis—Generates reports to measure results of membership campaigns, and overall membership retention and growth. Monitors progress towards revenue goal and provides reports for senior management.
• Data management—
  • Develops, promotes, and documents best practices and policies associated with member, donor, and prospect management. Maintains security, accuracy, and integrity of database.
  • Supervises donor database coordinator in gift entry process (batching gifts, preparing deposits, fulfilling corporate match forms) and acknowledgement fulfillment (membership acknowledgements and member cards). Assists with gift and acknowledgement processes when volume of gifts requires it.
  • Trains membership, development, and visitor services staff in proper use of database.
• Membership team support—Manages part-time Membership Associate(s) who provide front line customer service to members and visitors. Provides guidance with front desk, phone, and online communication to promote good customer service. Schedules Membership Associate front desk coverage and directs strict adherence to part time scheduling restrictions. May provide back-up support to front desk membership associates, if needed.
• Collaborative efforts—Partners with Marketing & Communications and Guest Services teams to implement promotions, partnerships, and communications that promote membership experience and enhance visitor conversion. Works with the Marketing & Communications team to create membership collateral, to support the museum’s online presence for members via social media (from the membership perspective), and to update Membership pages on museum website. Collaborates with Development team to identify and upgrade General Members to higher levels of annual giving. Works with Development finance manager to prepare and monitor membership revenue and expense budgets.
• Perform additional duties as assigned.

For more information and to apply: http://www.phillipscollection.org/about/employment-and-internships/empl…;